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Privacy and GDPR FAQ/Policy

What personal data does Octus collect and store, and for what purposes?

Octus collects the following data:



Where can I find a list of Octus' subprocessors?

Here is a non-exclusive list of our subprocessors and what they are used for. This list is subject to change as our business evolves.

Subprocessor Name Nature of Processing
Amazon Web Services Storage and archival of Octus user data and metadata.
Github Storage of the software original code. No personal data stored here.
Nylas Bridge system for the email and calendar communication.
Google Anonymous recording of number of clicks on certain features.
Mailchimp Storage of full name, email address and client company for emailing purposes.


May I opt out of Octus Communications?

Due to the fact that all communication is regarding product updates and as such not marketing emails, we highly recommend against opting out, although you can unsubscribe, at the bottom of the new version emails.



Where does Octus host customer data?

Instances are hosted in the Amazon Web Services cloud which is a global distributed system.



How Can I edit my Octus Data?

You can edit your data at any time from your profile page.



How long does Octus retain Customer Data? Will Octus delete customer data when requests?

Octus maintains all customer data until until the client requests its deletion or until 2 months after the client has finished the collaboration with Octus. At any moment, the personal details can be ammended.



How Can I download my Octus Data?

As all the data saved in Octus is strictly for your business' benefit and usage, we will require administrator or manager approval for any data export. For backup purpose, you should not worry, Octus has daily backups off your whole instance.



How to Contact Us

If you have any questions about this Privacy Policy or the Service, please contact us at support@octus.com.sg



Changes to Our Privacy Policy

Octus may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page.



This privacy policy was last modified on 10th of July, 2018.